Privacy Policy — Dr Julie Smith

Last updated: 24 August 2026

This policy explains how Dr Julie Smith Ltd, a company registered in England and Wales (company number 12389258), with its registered office at 120 Boundary Lane, St. Leonards, Ringwood, England, BH24 2SF ("we", "us", "our") collects and uses personal information when you use drjulie.co.uk (the "Website"). We are the data controller for the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018).

What we collect and why

Newsletter signups

If you sign up to the newsletter we collect your first name, last name and email address. We use these to send you news and updates about Dr Julie's books, events, videos and free resources.

Lawful basis: your consent, given when you submit the signup form. You can withdraw it at any time using the unsubscribe link in every email, or by emailing us.
Where it's stored: on our own email platform, hosted on servers located in London, United Kingdom (Amazon Web Services, eu-west-2).
Email delivery and engagement: emails are delivered via Amazon Web Services (Amazon SES). Our emails record whether they were opened and which links were clicked, so we can understand what's useful and keep our sending reputation healthy.
Retention: until you unsubscribe. If you unsubscribe, we keep your email address on a suppression list so that we don't accidentally email you again.

When you email us

If you contact mail@doctorjuliesmith.com we will hold your email address and correspondence for as long as needed to deal with your enquiry. Lawful basis: our legitimate interest in responding to messages sent to us. Please note Dr Julie cannot provide individual advice or therapy by email.

Technical data when you browse

The Website is served through Cloudflare, which processes visitors' IP addresses and request data transiently to deliver the site quickly and protect it from attacks (lawful basis: legitimate interest in running a secure, performant website). We do not run any analytics tracking on the Website and we do not build profiles of visitors.

Embedded social media content

Some pages embed content served directly by third-party platforms: Instagram (Meta Platforms) and TikTok. When a page containing an embed loads, your browser connects to that platform, which may collect data about you and set cookies under its own privacy policy — particularly if you are logged in to that platform. See our cookies policy and the platforms' own policies: Instagram, TikTok. Fonts are loaded from Google Fonts, which processes your IP address to serve the font files.

Who we share information with

We do not sell personal information. We share it only with service providers who process it on our instructions:

Amazon Web Services — hosting for our email platform (London, UK) and email delivery (Amazon SES).
Cloudflare — website hosting, content delivery and security.

We may also disclose information where required by law.

International transfers

Our newsletter data is stored in the UK. Cloudflare and the embedded social platforms operate globally, so limited technical data may be processed outside the UK; where that happens it is protected by appropriate safeguards such as the UK's data bridge arrangements or standard contractual clauses.

Your rights

Under UK data protection law you have the right to:

access the personal information we hold about you;
have inaccurate information corrected;
have your information erased ("right to be forgotten");
restrict or object to our use of your information;
receive your information in a portable format; and
withdraw consent at any time (for example, by unsubscribing).

To exercise any of these rights, email mail@doctorjuliesmith.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

The Website is not directed at children under 13 and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time — the date at the top shows when it last changed. Significant changes will be highlighted on the Website or, for newsletter subscribers, by email.